You are important to us
We at Lotus Hotel Group AB (Eggers Hotel & Restaurant AB, Varbergs Stadshotell & Asia Spa AB and Arken Conference Center AB) want you to feel confident in how we handle your personal information. We attach great importance to your personal privacy and have therefore produced a personal data regulation to explain what data we collect, what we use it for and how you can exercise your rights.
1. Collection of information and tracking
1.1 Registration of personal data
When you register with us by phone, email, online booking or visit, we save your contact details in order to efficiently manage your bookings or other services with us. We send newsletters to inform you about offers and current events. You can always unsubscribe from these via a link in our newsletters. Postal mailings also occur.
1.2 Subscribing to the newsletter
You can subscribe to our newsletters on our website via a form linked to our e-mail distribution system. Your data is processed in this system, but we at Lotus Hotel Group are still responsible for your personal data. You can choose to unsubscribe from our mailings at any time.
1.3 Cookies
When you first visit our website, a cookie is automatically sent to your computer. Read more about the cookies we use in the COOKIE SETTINGS.
2. Pictures on the website and publication on social media
We are cautious when publishing photos of individuals on the website or social media. Our policy is that posts that directly identify an individual with name and image may only be made if the person has given their consent to the publication.
We often take pictures and in some cases movie sequences at the events we organize. These may be published on our website and / or our channels in social media without the consent of anyone who appears in the picture. If you wish to attend an event but not be photographed, please notify us in connection with the registration or at the event and we will respect your wishes.
Our idea when we choose to publish a picture is that it should serve a purpose and not be perceived as offensive or pointing to any individual or group. If you still consider that we have published a picture or post that identifies you personally and that you do not feel comfortable with, contact us and we will immediately remove the picture both externally and internally.
3. Information security
We always handle data about you in a trustworthy manner and we do not share this data with third parties. However, we may disclose your personal data to suppliers who provide, for example, IT services, media selection or advertising for our business. Recipients who process personal data on our behalf must always enter into a so-called data processing agreement with us, in order for us to ensure that your data is processed correctly and securely.
4. Collection of data when booking with an online travel agency (OTA)
When you book a hotel through an online booking agency, such as booking.com or hotels.com, you submit your personal information to them. These personal data are responsible for and handled by the respective players in accordance with their personal data policy. When a booking is completed through an OTA, they send certain personal information to the respective hotel to confirm that the booking is made.
When booking through a travel agency, you submit your personal information to the travel agency yourself and agree that the travel agency processes these in their business. The travel agency can therefore identify you eg. using your booking number.
We are not responsible for the handling of the personal data you have provided directly to the respective operators. If you wish to delete your data, you must contact the respective booking agency yourself.
5. Access to information
You may request once a year to retrieve all information stored through a written self-signed request sent to:
Hôtel Eggers, Drottningtorget 2–4, SE-411 03 Gothenburg
In the letter, we want you to state your name, address, e-mail, telephone number and social security number in addition to your case. Answers will be sent to your Census Address.
6. Change and deletion of information
If you believe the information we have stored about you is incorrect, please contact us and we will update it. Information that we no longer use is erased on an ongoing basis. You can ask us to delete your information at any time, after any legal requirements are no longer met.
7. When does this pollution apply?
Our Data Protection Regulation applies to all our records and services linked to our websites.
Our websites may contain links to other websites. When you choose to visit these, our Personal Data Regulation no longer applies.
